When cab services were first launched in India, it was supposed to be a huge sigh of relief for a majority of people who depend on autorickshaws and other modes of public transport. But soon, things turned out to be a nightmare.
There are regular cases of molestation, misbehaviour and poor conduct on the part of drivers, which leave the passengers feeling harassed.
On Monday, Irfan Shaikh, an NRI was assaulted by an Uber driver, Shyam in Mumbai after they had a row regarding the drop location.
The fight intensified when the driver refused to drop Irfan and his family to the destined location. The man even alleged that he pushed his wife and when she tried to intervene, he bit Irfan on his hand.
Speaking to Storypick, Irfan’s sister, Zeba said, “Is that how we’re welcoming guests from other countries? Proving them how these men are? With no respect. Absolutely ashamed of this behaviour.”
Police have lodged a FIR against the driver, and Uber has temporarily suspended the driver until the investigation reaches a conclusion.
With the increasing number of cases registered against the premium cab services, it’s becoming difficult for people to place their trust in the service.
To gain a customer rapport, Uber has to primarily address the safety issues which otherwise renders it as an unsafe medium of transport, which is the last thing Uber would want to establish for itself.